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Privacy Policy

Sure Screens (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store personal information when you visit our website, contact us, or request a quote.

We follow the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

1. What personal information we collectThe type of personal information we may collect includes:
  • Name
  • Email address
  • Phone number
  • Suburb, postcode, or address (where provided)
  • Details about your enquiry or quote request (including measurements, photos, and preferences you provide)
  • Information about your property or project as relevant to your enquiry
  • Any other information you choose to provide when contacting us
We may also collect limited technical information when you use our website, such as:
  • IP address and device information
  • Browser type and operating system
  • Pages viewed and time spent on pages
  • Referral source (how you arrived at our website)


2. How we collect personal informationWe collect personal information when you:
  • Submit a form on our website (including quote requests)
  • Call, email, or message us
  • Provide photos or details for quoting purposes
  • Interact with our website (via cookies and analytics tools)


3. Why we collect and use personal informationWe collect and use your personal information to:
  • Respond to enquiries and provide quotes
  • Arrange measures, consultations, and installations
  • Communicate with you about your request, booking, or job
  • Improve our website, services, and customer experience
  • Send service updates or follow-ups related to your enquiry
  • Comply with legal obligations and resolve disputes if required
We do not sell your personal information to third parties.

4. Disclosure of personal informationWe may disclose your personal information to trusted third parties where required to deliver our services, such as:
  • Contractors or installers working with us
  • Suppliers or manufacturers involved in fulfilling your order
  • Service providers who support our website, email, and systems (e.g. hosting, analytics, CRM, customer communications)
  • Professional advisers (e.g. accountants, legal advisers) where required


We only share information necessary to perform these functions, and we take reasonable steps to ensure third parties handle information appropriately.

5. Cookies and analyticsOur website may use cookies and similar technologies to help us understand how visitors use the site and to improve performance.

You can manage cookies through your browser settings. Disabling cookies may affect parts of the website experience.

6. Marketing communicationsIf you opt in to receive updates, we may send you marketing communications. You can opt out at any time by using the unsubscribe link in an email or by contacting us directly.If you have requested a quote or made an enquiry, we may contact you about that request, including follow-ups, even if you have not opted in to marketing.

7. Overseas disclosureSome of the service providers we use to operate our website and communications may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in a way that is consistent with this policy.

8. Data security and storageWe take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.Personal information is stored using a combination of physical and electronic security measures. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. How long we keep your informationWe keep personal information only for as long as needed to provide our services, meet operational needs, or comply with legal obligations. When information is no longer required, we take reasonable steps to delete or de-identify it.

10. Access and correctionYou may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, or misleading.To make a request, contact us using the details below.

11. ComplaintsIf you have a privacy complaint, please contact us and we will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Contact usFor privacy enquiries, access requests, or complaints, contact:Sure Screens Phone: 1300 229 084 Email: info@surescreens.com.au Service area: South East Queensland

We respect your privacy. Information submitted via our forms is used only to respond to your enquiry, provide quotes, and deliver our services.